Return & Refund
Our return policy lasts 14 days. If 14 days have passed since you ordered, we can't offer you a refund or exchange. If you want to return your item within 14 days, please email us at contact@thecurlsclub.de.
Return
Due to hygiene reasons, we can only offer you a refund on the product if it hasn't been used. We cannot offer you a refund once the products have been used, tested, have stains on them, broken, or show signs of damage.
Your item must be unused and in the same condition that you received it to be eligible for a return.
If your product applies for a refund, we require a receipt or proof of purchase (email).
Refund​
Once we receive your return and inspect it, we will notify you through an email and approve or reject the refund.
If your refund is approved, the original sum will automatically be applied to your credit card or original payment method within seven working days.
Late or missing refunds
If you haven't received a refund yet, recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still have not received your refund yet, don't hesitate to contact us at contact@thecurlsclub.de.
Return Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach us may vary.
If you are shipping an item over, you should consider using a trackable shipping service. We take no responsibility for return packages that get lost on their way back.
or information that you want to share with your visitors.
incorrect or missing address information
Our shipping system detects incorrect or missing information regarding the delivery address in many cases. In that case, we will contact you via E-Mail, and you can go over your data. After confirmation, your package will be shipped as usual with a tracking number. If you have entered a wrong delivery address and our system does not detect any errors, we will send your parcel to that address.
As soon as we, as an online retailer, have sent the goods to the specified address of the buyer and the customer is not to be found due to the incorrect address information, the customer owes the costs for the unsuccessful delivery by way of compensation for additional expenses (§304 BGB).
According to the right of retention, we will only send the goods again when the buyer has paid the additional expenses (shipping costs).
If the buyer does not want to do this, the amount for the product, excluding shipping costs and discount code amounts, will be transferred back to him within a week, and the purchase contract will be canceled.